News for 'Customer Service Points'

Debt Collection Goes Digital

Debt Collection Goes Digital

Rediff.com10 Aug 2023

Companies don't have to be in the field to nudge people to return money they owe lenders.

First two retail stores in India 'milestone' for Apple: Tim Cook

First two retail stores in India 'milestone' for Apple: Tim Cook

Rediff.com5 May 2023

India is at a "tipping point" and a major focus for Apple, the technology giant's CEO Tim Cook has said, terming the opening of its first two retail stores in the country - in Mumbai and Delhi - as a "milestone" for the company. Speaking at Apple's Q2 2023 earnings call on Thursday, Cook emphasised the dynamism and vibrancy in the Indian market, calling it "unbelievable". "Looking at the business in India, we did set a quarterly record, grew very strong, double digits year-over-year.

'Foxconn is clearly bullish about India'

'Foxconn is clearly bullish about India'

Rediff.com20 Mar 2023

Foxconn means serious business in India. Its delegation to India was led by its Chairman Young Liu who met Prime Minister Narendra Modi.

3 Tips To Choose Home Loan Lender Wisely

3 Tips To Choose Home Loan Lender Wisely

Rediff.com20 Sep 2023

Your awareness about the effect of the home loan tenure and EMI on your loan empowers you to take better decisions, explains Gaurav Mohta.

Life of Pi revolves around next-gen cloud services

Life of Pi revolves around next-gen cloud services

Rediff.com6 Jan 2017

Hyderabad-based Pi Datacenters wants to be the first destination of choice for enterprises in data and cloud services.

How India Inc must change to serve digital customers

How India Inc must change to serve digital customers

Rediff.com25 Sep 2017

Technology, which was responsible for creating the new-age digital consumer issue for enterprises, also acts as a solution to the problem, says Karthick Viswanathan.

How Banks Are Tackling Cyber Frauds

How Banks Are Tackling Cyber Frauds

Rediff.com14 Sep 2022

To educate customers on the modus operandi of financial fraudsters and share inputs on safe banking habits, banks are now coming up with awareness campaigns aimed at preventing customers from falling into the trap of fraudsters.

AWS upbeat on India market, sees massive headroom for growth in cloud adoption

AWS upbeat on India market, sees massive headroom for growth in cloud adoption

Rediff.com29 Nov 2022

Within days of announcing mega investments for building in Hyderabad its second data centre cluster in India, Amazon Web Services (AWS) on Monday said it is excited about the India market, where cloud adoption offers massive headroom for growth. Pledging its long-term commitment to the India market, AWS, Amazon's cloud computing unit, said it expects global uncertainties to accelerate the decisions by companies to opt for flexible, on-demand cloud infrastructure to pare costs, gain efficiencies and drive business innovation. "Cloud reacts well to uncertainty," Puneet Chandok, president - commercial business, AWS India and South Asia, Amazon Internet Services Pvt Ltd (AISPL) told PTI.

Living In The Times Of Crime

Living In The Times Of Crime

Rediff.com3 May 2023

Redress for a victim is not easy. It is not really painful to file a cyber-crime complaint.
But someone who is technically unsophisticated enough to fall for a scam will find it hard to navigate the processes, points out Devangshu Datta.

Restaurants' staff say will seek pay hike, fear tips may dwindle

Restaurants' staff say will seek pay hike, fear tips may dwindle

Rediff.com6 Jul 2022

With hotels and restaurants being barred from levying service charge, waiters, chefs and other workers are worried they will lose out on money and are planning to approach managements to seek a pay raise. They are also apprehensive that tips given by customers out of goodwill will dwindle. Uttarakhand-native Prakash Singh Koranga, 27, a chef who works at an outlet of popular franchise Moti Mahal Deluxe restaurant in south Delhi, said service charge which gets proportionally divided among the staff acts as an "extra income" and "incentive to give our best at the job".

Working on target to become $5-10 trillion economy: Modi

Working on target to become $5-10 trillion economy: Modi

Rediff.com17 Dec 2023

The government has also set targets for the next 25 years. We are working on the target of becoming a $5-10 trillion economy as well as taking exports to a record high, he said.

Vodafone rolls out aggressive plan for mobile wallet service

Vodafone rolls out aggressive plan for mobile wallet service

Rediff.com18 Mar 2014

Vodafone can mitigate risks of money-laundering through M-Pesa by making sure the funds are being traced.

Lessons For Banks To Learn From SVB Collapse

Lessons For Banks To Learn From SVB Collapse

Rediff.com5 Apr 2023

The difference between what the banks play in the US and India is not that of soccer and football but rugby and football. SVB also has a unique character. But when risks are mispriced, the fallout could be very similar, points out Tamal Bandyopadhyay.

All Eyes On M&M-RBL Bank Saga

All Eyes On M&M-RBL Bank Saga

Rediff.com14 Sep 2023

Why did the company zero in on RBL Bank to understand the business of banking? While the M&M investors heaved a sigh of relief, one gentleman must have been all smiles after this, RBL Bank MD and CEO R Subramaniakumar, notes Tamal Bandyopadhyay.

Rajesh Gopinathan bows out as TCS CEO, keeps mum on future plans

Rajesh Gopinathan bows out as TCS CEO, keeps mum on future plans

Rediff.com31 May 2023

'I am confident that TCS's best years are ahead,' outgoing CEO tells staff in farewell email.

Why depositors continue to flock co-op banks

Why depositors continue to flock co-op banks

Rediff.com10 Oct 2019

The interest offered is mostly 0.5 to 1 per cent more than what other banks offer. Moreover, customer service and long-term association spanning generations are also other reasons for the popularity.

Can Isha Do What Her Dad Did With Jio?

Can Isha Do What Her Dad Did With Jio?

Rediff.com12 Aug 2023

Isha's stab at the bottom of the laptop pyramid shows she is a true Ambani.

Will sub-par monsoon dent market sentiment?

Will sub-par monsoon dent market sentiment?

Rediff.com22 Apr 2023

While weather forecasters remain divided on how the monsoons will play out in India over the next few months, analysts believe the news at the current juncture - at best - can trigger a knee-jerk reaction in the markets. They believe it is too early to say whether the sub-par monsoon on account of El Nino can seriously dent the market sentiment in the short-to-medium term. "These are just initial forecasts and we will have another round / status update from the weather forecasters a month down the line.

GST impact: Pain points in e-commerce remain

GST impact: Pain points in e-commerce remain

Rediff.com4 Aug 2016

Industry experts said the major pain point would be tax collection at source, which would create a rift between sellers and e-commerce companies.

EPFO dumps CSC Aadhaar services after data theft

EPFO dumps CSC Aadhaar services after data theft

Rediff.com3 May 2018

Unique Identification Authority of India said the alleged data breach took place on a website that does not belong to it.

A new fintech world is upon us amid funding drought, lower valuations

A new fintech world is upon us amid funding drought, lower valuations

Rediff.com29 May 2023

In January, Visa's chief executive officer, Al Kelly, said during an earnings call that "there's been a burst of the balloon in valuations in the fintech world". Noting that the trend of lower valuations "is a helpful characteristic of the current environment", he added: "We will look for capabilities and management teams that will bring more value to Visa than we can bring ourselves." Data from KPMG's Pulse of Fintech H2'22 shows that global fintech investment - via mergers and acquisitions (M&As), private equity (PE) and venture capital (VC) firms - at $164.1 billion in 2022, was down 31 per cent over the year before. Indian fintechs held up better during this timeframe, attracting $6 billion, or a fall of 24 per cent.

IRCTC moves to monetise passenger data

IRCTC moves to monetise passenger data

Rediff.com26 Aug 2022

In a first of its kind move, the Indian Railways Catering and Tourism Corporation (IRCTC), the ticket booking arm of the Indian Railways, is looking to monetise its bank of passenger data while conducting business with private and government companies. IRCTC has a large bank of data related to every online railway ticket ever generated as it is the country's only railway ticketing platform, an IRCTC official told Business Standard. The public sector undertaking, which has sought the services of a consultant to assist with the monetisation process, plans to raise Rs 1,000 crore through this exercise.

What IndiGo Learnt From The Pandemic

What IndiGo Learnt From The Pandemic

Rediff.com1 Dec 2021

'Everyone says never waste a crisis.' 'When we went into Covid and we were in total lockdown, we were at work.' 'The planes were not flying and we wondered what to do.' 'We looked at each of our performance metrics -- what are customers complaining about, how do employees feel, how do investors feel?'

'Cybercrime has surpassed drug trafficking'

'Cybercrime has surpassed drug trafficking'

Rediff.com22 Dec 2022

Financial institutions are 300 times more vulnerable to cyberattacks than any other industry.

AAP fumes after Delhi L-G stalls home delivery services

AAP fumes after Delhi L-G stalls home delivery services

Rediff.com27 Dec 2017

Hitting out at Baijal over the move, Sisodia wondered whether the L-G should have powers to express difference of opinion with an elected government on such critical matters of public interest.

Planning To Go For Bundled Products?

Planning To Go For Bundled Products?

Rediff.com14 Jul 2022

Bundled products often come with restrictions. The customer also gets locked into two products at the same time. This reduces flexibility.

Despite slew of records, problems still plague MGNREGA

Despite slew of records, problems still plague MGNREGA

Rediff.com25 Apr 2021

MGNREGA scheme: A significant Rs 17,370.58 crore has been carried forward over to the next financial year as unpaid dues as demand for work continued unabated for the scheme in rural areas.

What Works For Startups? VC Or Bootstrap?

What Works For Startups? VC Or Bootstrap?

Rediff.com10 Nov 2023

Bootstrapping has put Nithin Kamath of Zerodha in a position where he can trifle with talk about valuation, points out Suveen Sinha.

Despite headwinds Info Edge stock rally continues on strong Q4 performance

Despite headwinds Info Edge stock rally continues on strong Q4 performance

Rediff.com9 Jun 2023

Info Edge (India) reported a good fourth quarter for the 2022-23 financial year (Q4FY23) given depressed conditions in the Key IT segment. The billing growth of 13.7 per cent year-on-year (YoY) in recruitment was well ahead of market expectations. There was solid growth in realisations (up 5.5 per cent) as well as unique customers (up 7.7 per cent).

Industry wary of Chinese service hubs

Industry wary of Chinese service hubs

Rediff.com6 Nov 2013

Indian manufacturers are concerned about losing market share to Chinese makers.

The Coming Corporate Battles In 2023

The Coming Corporate Battles In 2023

Rediff.com11 Jan 2023

India Inc is gearing up for a slugfest this year and from tech to paints, new battlegrounds are emerging, observes Indrajit Gupta, co-founder, Founding Fuel.

Buying A Used Car? Read These Smart Tips

Buying A Used Car? Read These Smart Tips

Rediff.com20 Jul 2022

You will come across many a hurdle while purchasing a used car. That, however, cannot keep you away from realising your dream.

How RBI plans to ensure security of card data

How RBI plans to ensure security of card data

Rediff.com8 Sep 2021

In a bid to ensure security of card data, the Reserve Bank of India (RBI) has enhanced the scope of tokenisation and permitted card issuers to act as token service providers (TSP). Under tokenisation services, a unique alternate code is generated to facilitate transactions through cards. The RBI on Tuesday extended the device-based tokenisation to card-on-file tokenisation (CoFT) services, a move that will bar the merchants from storing actual card data. Card-on-file refers to card information stored by payment gateway and merchants to process future transactions.

Big sale: Lessons for retailers to keep customers happy

Big sale: Lessons for retailers to keep customers happy

Rediff.com20 Oct 2014

With the festive season underway, retailers in the online and the offline world need to prepare well to offer the best deals to consumers and earn trust.

Reliance Jio eyes 100 mn homes through its 5G fixed wireless access

Reliance Jio eyes 100 mn homes through its 5G fixed wireless access

Rediff.com30 Aug 2022

Reliance Jio's aggressive target to reach 100 million households through the launch of the 5G fixed wireless access (FWA) could make it one of the world's largest players in this space. But this also marks a change from its earlier strategy of offering fibre-to-the home (FTTH) broadband to households. Despite its best efforts, in two years Jio has been able to connect only 7 million households with FTTH, as permission for right of way for the last mile became a major impediment and the process of laying ducts for the roll-out was slow and cumbersome.

Hiring sentiment highest in India, 17% firms keen on freshers: Survey

Hiring sentiment highest in India, 17% firms keen on freshers: Survey

Rediff.com22 Sep 2021

Fresher hiring sentiment is highest in India, with 17 per cent employers keen on recruiting fresh graduates in the July to December 2021 period against 6 per cent globally. According to the Career Outlook Report by TeamLease EdTech, conducted across 18 sectors and 14 cities, the hiring sentiment in the country has registered a 2 percentage point increase over the February-April 2021 period. In terms of sectors, those that have been able to withstand the impact of the pandemic and witnessed a stronger hiring sentiment are information technology (31 per cent), telecommunication (25 per cent) and technology start-ups (25 per cent).

RBI Norms Don't Tackle Illegal Apps Menace

RBI Norms Don't Tackle Illegal Apps Menace

Rediff.com11 Oct 2022

Of the 2,562 customer complaints received between January 2020 and March 2021, a majority relate to illegal apps. At least two dozen suicide cases have been reported, perpetrated by the harassment by loan app operators, points out Tamal Bandyopadhyay.

Lexus gears up to drive in EVs to India

Lexus gears up to drive in EVs to India

Rediff.com20 Mar 2022

Having established its presence in the country, luxury carmaker Lexus is now looking to chart its next phase of growth in India as it looks to consolidate sales network and drive in new models, including fully electric cars in the country, according to a top company official. The company, which is the luxury car arm of Japanese auto major Toyota, initiated operations in India in 2017 and currently sells seven models in the country, including the locally-produced ES 300h sedan. Known for its self charging hybrid cars, the company is now gearing up to drive in battery electric vehicles, besides ramping up its existing product portfolio in the market.

India's EV dreams spin on how to charge -- car and customer

India's EV dreams spin on how to charge -- car and customer

Rediff.com31 Mar 2018

The government has initiated a process to define standards and guidelines for electric charging stations.

'True to DNA': Volkswagen India to focus on premium cars, avoid hatchbacks

'True to DNA': Volkswagen India to focus on premium cars, avoid hatchbacks

Rediff.com10 Jun 2022

German automotive giant Volkswagen (VW) has said it will focus on the premium sedan/sport utility vehicle (SUV) segment and avoid the mass hatchback segment. "Customers don't expect anything less than a premium product from VW. "Customers expect a certain level of quality and driving dynamics. We have to stay true to that DNA. "The day we go mass, customers will reject us," says Ashish Gupta, brand director, VW India.